Position Summary:

The Medical Director position is an interactive role, which requires a highly skilled NP/PA with administrative skills, emotional IQ, and a breadth of clinical expertise. The Medical Director is energetic and emotionally intelligent executive that operates as part of a C-Suite team, building a leading healthcare company focused on the increasing accessibility of care through walk-in urgent care clinics, family practice medicine and physical therapy services.

Essential Functions and Responsibilities:


  • Provide remediation for health care providers below clinical standards
  • Ensure appropriate supervision for advanced practice providers while building back up supervising physician network for advanced practice providers
  • Ensure that telemedicine is organized and delivered effectively, consistent with Nova’s standards.
  • Monitor clinical diagnosis and treatment of urgent medical ailments and ensure all staff are adequately trained to identify emergency conditions
  • Monitor consistency in treatment plans for specific diagnosis codes in urgent care and family medicine


  • Oversee all clinical care (Urgent Care, Primary Care, Physical Therapy)
  • Participate in monitoring clinical care provided for all healthcare providers through chart reviews, onsite visits, and peer-to-peer review processes
  • Work closely with and/or Chair the Medical Advisory committee and Quality Improvement Committee
  • Partner with the CEO to define and lead provider culture of patient first, respect for all team members, accountability, and buy-in to Nova’s vision, mission and values
  • Participate in the interview process and hiring of candidates for healthcare positions with provider, recruiter and HR team
  • Drive outcomes in solving patient complaints regarding clinical care or providers
  • Ensure compliance with all medical board and state regulations associated with the practice of medicine
  • Inform the executive team on industry trends regarding new service lines and revenue generating systems for urgent care and family practice
  • Work closely with the Operations leaders and CFO to develop KPI involving clinical care
  • Other activities as determined by the CEO

Requirements and Qualifications:

  • Experience: Providing clinical care in an urgent care/primary care setting. Proven leader in provider culture engagement with high emotional intelligence.    A strong business acumen to organize financial, human resources, legal, and political aspects of healthcare is essential. Good organizational skills to track goal achievement, manage a budget, and keep personnel records. Convey information clearly to other medical directors and the public. Technical skills to review and oversee electronic health records. Fine-tuned clinical judgment and goal-oriented visioning for quality assurance.
  • Education: Licensed NP/PA required.

Working Conditions and Physical Demands:

  • Requires prolonged sitting, frequent standing, bending, stooping and occasional lifting of up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires an uninhibited driver’s license to accommodate travel to off-site meetings and workgroup sessions.

Fast paced clinical office setting with possible exposure to communicable diseases, toxic substances, medicinal preparations and other conditions. All employees are required to comply with federal, state and organizational policies regarding confidentiality.  Requires the ability to work under stressful conditions and occasionally work irregular hours.  Occasional evening or weekend work may be required as needed.

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